CLOUD / FOLLOW ME PRINT

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FOR MAC Users

Click Here and then follow the prompts to add this service. You will receive a "safety" alert, you can trust this site as it is one of our servers.

FOR PC Users

  • In the search window at the bottom left of your computer,
  • type \\papercut05 and press enter.
  • A long list of printers will pop up.
  • Scroll down to the bottom and find "konicaprinters"
  • Double click "konicaprinters" and it will be added to your profile.

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MANAGED PRINT SERVICES

All networked printers are covered under the APS Managed Print Services Program. The goal of our program is to simplify the management of the APS printer fleet.

A simple cost per print program that includes:

  • Toner
  • Service
  • Parts
  • Labor
  • Simplified printer supply management
  • Reduced IT and administrative burden
  • Improved visibility into the true-cost and usage patterns for your printer fleet

Important Note: Every printer under the program will include a Device ID Sticker affixed to the printer. Your Device ID is the five-character alphanumeric string located on the sticker. If your printer does not have a Device ID, please contact Brenda Darveau at x28282 or [email protected].

One of the benefits of our program is Electronic Meter Collection so that we can ensure accurate billing.

What's not Included:

  • Network support and/or the print driver installation
  • Paper
  • Inkjet printers
  • Any printer that is not connected to the APS network

Placing a Service Call

When your printer needs service, call 303-759-5440. 

When you place a call, please have the following information ready:

  • Device ID
  • Brief description of the problem
  • Key contact and location

Regular service hours are Monday - Friday, 8 am - 5 pm.

Ordering Toner

If you are responsible for ordering toner for your printer(s), here are your options for placing an order:

  • Via phone at 1.888.LEWAN11 or 303.759.5440

Most toners are delivered within 2-4 days via UPS. In case of a "toner emergency", contact Brenda Darveau at x28282 or [email protected] to see about possible inventory on hand in one of our warehouses.

What if I need to add, replace or retire a printer? Add Remove Printer Process

Meter Collection

A meter reading is similar to a car odometer-it counts every page printed. It is essential that we receive meter readings in order to create accurate, consistent and timely invoices. We have several different options available to simplify this process.

Networked Printers

  • Our e-metering application, 360 Manager, captures all networked printer and copier meters without any customer action beyond the initial installation.
  • Using this application, we never have to contact you for meter readings-everything is done automatically.
  • There is no charge for the application.

Non-Networked Printers (Locally Connected or Stand-Alone)

  • Only networked printers are covered under this program.

Other

APS goes out for bid every five years for a new vendor. We sign a new agreement annually. Vendor - currently Lewan-Xerox takes data from FM Audit to determine monthly billing. It is imperative that printers stay on at all times so that FM audit can run in the background, usually after hours to collect meters for monthly billing. New printers coming into the environment should be chosen off of the current Purchasing pick list.

New / updated printers are selected annually through the purchasing RFP Process. All printer usage is billed by the vendor directly to ghost p cards for each site / department.

Purchasing will provide an updated pcard list to the PS Manager and the current vendor on a quarterly basis or as soon as a new card is issued. The vendor sends an invoice for charges to each site / dept. Secretary or designee is responsible for reconciliation through Oracle.

APS responsibility is to ensure that customers are printing correctly and that communication from the wall to the network is working correctly. APS is responsible for getting the printer on the print server (Papercut05) with the appropriate driver. Vendor is responsible for break fix and supplying all parts and toner. A sticker is located on the front of each device with a vendor id code and instructions on how to place a service call or to order supplies.

Printer Criteria

Wide format and specialty printers can be on the network but must be approved by the PS Manager / IT prior to purchase to ensure that it is compatible with the APS network.. These printers must be self serviced with no support from APS IT or the current Managed Print vendor.

Printers older than 10 years will be identified annually for removal from the network. Printers that are new to 10 years are covered under the MP agreement. If a printer is under five years of age, the vendor will make a best effort to repair the device. If not able to repair the device, it will be replaced with a "like" model. If it is determined not fixable and it is older than five years, it will be removed from the network and recycled appropriately. When an older printer is removed from the network, APS IT will pull the nic card during the call so that the device can't be mistakenly put back into service.

There should never be any outstanding invoices for copiers or printers because they are to be charged to open pcards in a timely manner each month.

Vendors cannot bill for past charges after current fiscal school years books close.

Chromebook printing is not supported.

Sites by Print Server

Questions? Contact Brenda at x28282 or [email protected]